Hi All,
Just to keep you updated about our larger (PAL) deliveries.
As of next Monday (25th), almost all products that are currently shipped via Palletways will be sent via Yodel XL (Don't panic - different part of the group to the Yodel that turns up in a battered van to collect Tesco parcels and then loses them!). It will be predominantly Digital Pianos but Double Basses and Timps etc. could also be delivered this way. The delivery time may be a little longer depending on when the customer places their order as initially we will only be getting collections on a Monday and Thursday. However, the delivery experience should be much better for the customer as it is a 2 man service and they will take the box to any room in the house, even upstairs. No more dumping on the doorstep expecting 85 year old Doris to carry it inside!
More information about the Yodel service can be found here.
Our last despatch via Palletways will be on Thursday, any orders placed from Thursday evening onwards will be shipped via Yodel XL on Monday. We can still use Palletways for large bulk orders to schools/businesses if we wish, but all large single items will go via Yodel XL.
We will be changing the Despatch Method on Opera this Thursday, please ensure you select Yodel XL for manual orders from then onwards too. Any Clavinovas currently stored at Palletways Fulfilment will still go via Palletways but as soon as that stock has run out we need to change Despatch Method to YXL.
YXL orders will only be picked on Mondays & Thursdays so don't panic if it looks like your orders haven't been processed, they will be. Fortunately, Month end for March is on Thursday, ongoing we will review month end picking as/when it is an issue to ensure profit isn't delayed .
No doubt there will be teething problems as we switch, so please talk to me if you have any questions or spot a potential problem I have missed.
Thanks
Andy