Hi,
This topic is mainly relevant to Sales/Warehouse staff but thought it useful that everyone is aware.
When fulfilling orders to Oman via Charles Kendall there are certain requirements that we aren't always meeting. I therefore thought it worthwhile clarifying exactly what we are supposed to do so that everyone is fully up to speed.
Processing Orders
When orders are added to Opera it is important that some reference is made to the recipient at the final destination. (For example, 'For onward delivery to the Royal Guard of Oman') as currently they are experiencing problems at customs in Oman because nowhere on our paperwork does it mention the Royal Guard, just Charles Kendall. I suggest you put this in the Comments boxes as the Order Notes info is not displayed on Invoices.
Stockpile
Unless otherwise instructed, all orders should be stockpiled until complete before shipping.
Packaging
All goods sent must be well packaged in outer cardboard boxes and taped up securely, Jiffy bags or similar are not acceptable.
Copy Invoices
It is important that any goods sent are accompanied with a copy of the original invoice(s).
Commodity codes
They also require commodity codes on their invoices, I have therefore changed the Country Code to Oman and will ask Ken to amend the logic to display Commodity Codes automatically on the invoices. Charles Kendall are VAT exempt anyway so the fact that the billing/shipping addresses are in the UK will not matter.
Next time we get an order from Charles Kendall please can you talk to me and we will check at every stage that things are working as they should.
Thanks
Andy