Hi All,
There was a feature on Watchdog last night about Distance Selling Regulations.
As the majority of our business is distance selling I thought this might be of interest to those of you maybe less familiar with the law in this area. It's very basic but you may learn something you didn't know.
http://www.bbc.co.uk/programmes/b006mg74/features/consumer-advice-distance-selling-regulation
http://www.bbc.co.uk/programmes/p01b10gc
I certainly wasn't aware that customers are actually allowed to keep additional goods we deliver in error!
Hope you find it useful, both here and as a consumer!
Andy