Hi Guys,
Please see below when processing orders, if it doesn't make sense, shout and talk to Gary! :)
"Ken has informed me that when we put orders into Opera manually (like when they error for postcode reasons etc) the only way to stop the order being imported again from marketplaces/website and creating a duplicate order is to process the order in a certain way as detailed below.
When manually keying the order fill out the general tab first ensuring that the Customer Ref field: (Order number) is keyed in BEFORE selecting the Order Info tab and clicking the order source. Processing the manual order this way basically ensures that the order number will be added to the webexport order no. field (I don’t think we can see this field in Opera but it is there). This webexport order no. field is where the reference check is done to prevent the order from being added on again when the webexport program runs.
Please can you put this on the notice board so that everyone is made aware of how to process the orders to reduce the chances of duplicates being generated."