Hi
Priority 9 orders now do not require a ticket to be set for the warehouse - the despatch manager (on the big screen) now has the option to view the held orders separately to the rest of the orders to be picked.
You can either add the comments onto the order screen by writing them in the memo field, or you can add them directly onto the despatch manager and set the order to 9.
To add them on opera at order stage, all you need to do is Action, Memo (F2 for those who use shortcuts).
You then need to make sure it has the following.
Date and time - reason for priority 9 - then your initials.
So the warehouse and any body else can see who put it on priority 9, at what time and also the reason why!
To look at the memo notes on the despatch manager, go to the HELD tab - and click on an order. Just under the lines it says MEMO.
I'll be going through the orders on there just to make sure they all have notes - so please make sure this is followed for future orders.
I hope this makes sense, if not just shout!