Becki wanted me to post this on her behalf...!
Thank you Becki,
Can you please pass along to your supervisor/manager that I have been blown away with how quickly, efficiently and politely you have dealt with me today. You were very friendly and gave all the relevant information. I would use Normans again solely on my interaction with you.
Everyone is quick to make complaints when things aren't right but hardly anyone praises when everything goes well.
Thank you again for all your help today. I hope you get to enjoy some sun when you finish.